FAQs

Home/FAQs

To save your time and ours, please review our list of frequently asked questions before sending an email message. If you cannot find the answer to your question in our FAQs, please contact us and we will be happy to get back to you in the quickest time possible.

In the unlikely event that your order still hasn’t arrived 12 working days after the lockdown ends in your country we can process a full refund including delivery costs

If you can’t see what you are looking for please contact us and we will try our best to find it for you.

Our methods of delivery ensure that you should not incur any customs charges.

Ultimately the import cost is the customers responsibility however if you contact us once you have paid the charges along with proof of payment we can refund these charges out of good will.

We offer wholesale prices for customers ordering 10 or more items. Please contact us for details.

We use Credit Card payments as our preferred methods of payment.

  1.  A certain fee may be charged for credit card or debit card transactions or refunds. If the billing currency of your credit card/debit card is not the same as the payment currency for this booking, your bank will carry out the corresponding exchange at the prevailing exchange rate and this may produce handling charges. Please consult your card-issuing bank for details.
  2. SoccerLord is a global company and therefore handling charges may be produced for your cross-border transaction by your card-issuing bank. Please consult your card-issuing bank for details.
  3. Your banking information or credit card details will be encrypted by the payment sites. We assure you that your personal information and financial details will be secure and confidential.

Yes, we use credit card payments instead of paypal as credit cards offer you 180 days of chargeback reassurance. Paypal only gives you 60 days to lodge a complaint therefore a credit card offers you more security.

We aim to dispatch orders within 3 working days from the time of payment receipt.

Shipping takes around 10 days from dispatch date. On rare occasions delivery can take up to 28 day. If your order hasn’t arrived within 28 days of shipping a replacement order will be shipped.

We use reliable shipping agents and all packages require a signature at the time of delivery. We will send a confirmation of dispatch email to you.

If you have a problem with your item please contact us with your order number.

Depending on the problem you will be offered a replacement, a voucher, or return for refund. If you are returning for a refund you will be credited the returns cost once the item is received.

Wrong size ordered

A hero printed shirt that has changed his squad number. Although we make every effort to make sure you receive the correct number players occasionally change there numbers.

We do not accept returns or exchanges for items sold from the clearance section.

Select your currency
GBP Pound sterling
EUR Euro
0